Solution
The main focus from the start of this project was to ensure that the system was transparent to the customer, in that it did not slow down the process of taking a booking by phone and allowed the front desk staff to easily identify the customers existing bookings for amendment or confirmation.

Once a booking was made the system would email or fax the shipping company with the travel details. The ferry company would then reply with a booking reference which is sent as an sms message to the customer. As the availability of broadband increased Victor Treacy were able to implement an XML booking process which is been rolled out across all shipping companies, to replace the faxing and emailing of booking. The use of technology in this way has enabled Victor Treacy to deliver faster response times for its customers.

The system was also designed to reduce the administration time by importing supplier invoices and automatically matching them to the bookings in the system. Customer sales invoices are created and exported to the accounting system.
The process and development of the system has been ongoing since 1999. As the market or environment changes Victor Treacy respond by updating there procedures and programs to ensure a consistently high quality service for their customers.